I cannot/could not join your webinar!

I cannot/could not join your webinar!

We can well understand your frustration!

Your invitation link is personal to you, and we can recover it with sufficient notice, (i.e. not 'on the fly' when the webinar has started) but see below for how we can assist in that circumstance.
We also make sure that the number of attendees permitted is well in excess of the number of invitations sent, so if you are registered to attend you should not have a problem.

There are also a  couple of other things to note/try here.

The Webinars are hosted by GoToWebinar (GTW) and we try to open up the 'room' up to an hour prior to the advertised start.
If you are on a new computer or device, you will need to allow the GTW software to download and install when you click on the joining link.  This should only take moments.
If you make a successful connection you will either see a message from GTW saying that the meeting will start when the organiser arrives, or, you will see Guy's welcome screen confirming the start time.  In either case, get some refreshments and settle down for the start.  

Guy usually also does a 'sound check' a few minutes before the advertised start, to make sure that all is set up properly.

You can also at any time check that your computer/device is 'GTW Ready' here:  https://support.logmeininc.com/gotowebinar/system-check-attendee

If you cannot make a successful connection at all, within, say, 10 minutes of the start time, drop us a line at support@wisetraders.com and we can send you an alternative link to connect and join in, direct from the webinar admin dashboard.
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